System quality, users’ satisfaction, and citizens’ continuous intention to use e-government: an empirical study

Abstract

This paper aims to investigate the factors influencing citizens’ continuous intention to use e-government from a composite perspective of system quality and users’ satisfaction. For this purpose, the authors first employed Information System Success(ISS) Model and Information system(IS) Continuance Model as theoretical bases to construct a conceptual model for this research and further validated it with the SPSS data analysis tool and AMOS structural equation modeling.