Business modelling for knowledge networks

Abstract

Most companies are hardly ready to address current business challenges as far as their knowledge resources are concerned. Instead of making best use of their non-tangible assets they keep their knowledge to themselves. This effect is even stronger in virtual enterprises, which provide value to the user only when they combine their knowledge resources. There is a clear lack of a methodology to turn knowledge resources into profitable goods by a suitable business model. This article presents an approach to address this issue. A case study is presented for the automotive after-sales service sector taken from the European Research project MYCAREVENT. © 2007 Springer Science+Business Media, LLC.