The Assessment of Concerns, Opinions and Perceptions of Bank Customers to find the Significant Metrics for Deployment of Biometrics in E-Banking

Abstract

The main objective of this research paper is to observe whether the selected Indian Banks are using Artificial Intelligence based technological application or not and if the banks are using AI based applications, then what are different the purposes for which they using them. This was pursued by conducting structured interview of branch heads of the selected 16 scheduled banks of Meerut (U.P.). The researcher with the help of a questionnaire inquired from the branch heads of selected banks and compared the responses with the desired state using GAP Analysis Worksheet. The study clearly suggests none of the banks selected by the researcher in his research except the new private sector banks use artificial intelligence based technological applications. The new private sector banks are also use artificial intelligence based technological applications for petty purposes. JEL CLASSIFICATION: M15 (IT Management)