EXTRA-ROLE BEHAVIOR MODELLING: PERSONALITY CONCEPT AND THE ROLE OF SERVANT LEADERSHIP

Abstract

Nowadays, extra-role behavior has become one of the important outcomes for organization. Because in order to achieve their success; organizations need employees who are willing to do more work than what they are supposed to do. The purpose of this article is to develop extra-role behavior model based on personality concept as employee's internal factor, and the role of servant leadership in organizational environment. Personality concept is developed using two approaches, namely traits approach and cognitive social learning approach. Extra-role behavior appears as the influence of individual internal factors that are agreeableness and conscientiousness personality which is sharpened by the combination of developing process of self-efficacy and spiritual motivation. Leadership factor acts as one of the important external factors in organizational environment which functions as factor that directs employee's personality to be willing to do extra-role behavior. The extra-role behavior model produced is that servant leadership roles as moderator of conscientiousness, agreeableness, self-efficacy personality and spiritual motivation that influences the employee's extra-role behavior.