A Literature Review of Human, Organization, Technology (HOT) – Fit Evaluation Model

Abstract

An evaluation model that is used to evaluate the electronic service system came to prominence a decade ago with the appearance of Yusof 2007 article on Human, Organization, Technology (HOT) and Net Benefit specifically on health informatic systems. Since that time, the approach has attracted many researchers to use the framework in evaluating electronic system services in several sectors. This paper systematically examines cases of HOT fit evaluation model practices comport with the use of the evaluation model integrating the HOT fit component by reviewing 30 articles conducting the evaluation model. The data figured out by classifying the article onto the sector that had been criticised through the evaluation model by using the help of Atlas.ti software program. Evidence derived from this review to repudiate or substantiate many of the claims put both by critics of and advocates for evaluation model are presented as an agenda for future research on the future research. Further research is recommended to overcome the development of technological development.