Public Organizations’ Social Responsibility and Its Impact on Citizens’ Trust in Public Administration

Abstract

This study seeks to contribute to the existing body of literature by exploring the relationship between public organizations’ social responsibility initiatives and the level of citizens’ behaviors. By investigating how public organizations’ engagement in socially responsible practices influences citizens’ perceptions of their administrations, this study aims to provide actionable insights for policymakers and administrators. The authors used a quantitative study and data were gathered through online questionnaires from a convenient sample of 104 individuals. Findings showed that socially responsible actions have no significant impact on citizens’ trust on public administration, however, they prefer more responsible public organizations, which promote transparency and protect human rights. The practices that were mainly mentioned referred to the protection of human rights and the protection of the natural environment of the local community where the organization operates. This research serves as a valuable resource for policymakers, practitioners, and researchers aiming to enhance the effectiveness and accountability of public administration through socially responsible actions.