The Influence of Infrastructure, User Knowledge, and Behavior to Cashless Acceptance in Small and Medium Food Industry in the National Capital Region

Abstract

Cashless effectiveness has been established as numerous, and its success has been argued to depend partly on the quality of the banking services but more especially on customer preferences and satisfaction. This study focuses on understanding the success of cashless acceptance in the Small and Medium Enterprises (SMEs) of Millennials within NCR. This research examines factors influencing users’ acceptance of the overall national Infrastructure, user knowledge, and user behavior and are processed through Linear Regression analysis and ANOVA to establish variable relationships. There were 304 respondents for this study in the targeted locale. Results reject the null hypotheses of the study having a significance toward cashless acceptance Infrastructure, User Knowledge, and User Behavior greatly towards cashless Acceptance, and User Behavior's success toward cashless Acceptance depends on Performance Expectancy.