Patient Satisfaction with Inpatient Hospital Services: A Cross Sectional Survey of Admitted Patients of Combined Military Hospital, Malir Cantt, Karachi

Abstract

Objective: To assess the level of satisfaction regarding the admission process, treatment process, nursing care and general support services amid patients admitted in various hospital departments. Study Design: Hospital-based cross-sectional survey. Place and Duration of Study: Combined Military Hospital, Malir Cantt, from Oct 2018 to Sep 2019. Methodology: Data was collected from 522 participants. An inpatient feedback form was used to assess satisfaction among admitted patients. Result: Out of 522, 256 (49%) participants ranked health care facilities as excellent and199 (38%) participants ranked health care facilities as good. Out of 53 (10%) participants were satisfied, while only 16 (3%) were discontented with current hospital facilities. Conclusion: This survey has provided deep insight into the contemporary health care services of the hospital. Being a cost-effective organization, CMH Malir Cantt has delivered excellent quality care to patients through continuous efforts towards betterment in every discipline deemed to the medical facility.