Land Records Digitization and Service Delivery in the Ministry of Lands in Kenya

Abstract

The Kenya Ministry of Lands has been plagued with rampant delays in accessing land records, registry services and numerous clerical errors that have affected service delivery. It is evident that service delivery problems within the department have been problem for most policymakers which resulted in the launch of the National Lands Management Information System geared towards improving service delivery. There have however been minimal research efforts to determine how the systems has affected the ministry hence this study sought to examine the effect of digitization of land records management system on service delivery. The records continuum theory and the technology acceptance model formed the basis of this study. A descriptive approach was employed, and the population targeted of staff at the Ministry of Lands main registry at Ardhi House. The study sampled 154 officials within the headquarters at the Ministry of Lands who are involved in the lands records management system. Primary data was sourced using structured questionnaires developed under the guidance of the study objectives. Google forms supplemented the physical data to enhance the response rate. A pretesting was caried out on 10% of the sample participants to determine the research instruments’ validity and reliability. Data analysis focused both descriptive and inferential analysis. Findings were presented using charts and tables. The findings of the correlation tests established there is a strong positive and significant relation between digitization of land records (r = .806**, sig = .000