Implementasi Inovasi Pelayanan Publik Pada Pelayanan HT-El Di Kantor Pertanahan Kota Pekanbaru

Abstract

Implementing good governance is a must and must for every public institution that provides public services, one of which is by implementing innovation. This includes electronically integrated mortgage rights services (HT-el) organized by the Pekanbaru City Land Office. Therefore, the aim of this research is to find out and analyze how Public Service Innovations are Implemented in HT-El Services at the Pekanbaru City Land Office. The data collection techniques used are interviews, observation and documentation. The data analysis techniques in this research are data condensation, data presentation, data presentation, and drawing conclusions. The results found indicate that the implementation of public service innovation in HT-EL services at the Pekanbaru City Land Office has been effective.