New accreditation program: university health network's experience with Qmentum.

Abstract

In 2008, University Health Network was surveyed using Accreditation Canada's new Qmentum program. The following article describes UHN's experience rolling out the program to over 12,000 staff, physicians and volunteers. The article also outlines key challenges and lessons learned by the multi-site organization, with a focus on staff engagement, on-site survey preparation and sustainability moving forward. Staff feedback on the Qmentum program was extremely positive, and forecast results from Accreditation Canada were excellent.