The Role of Leadership Style in Improving Employee Satisfaction and Performance in Etisalat

Abstract

Purpose: study the impact of leadership styles on employee satisfaction and organizational performance in Emirates Telecommunication Corporation (Etisalat), Methodology: primary data was gathered from interviews with Etisalat staff, while secondary data was gathered from the Etisalat website and online articles. Findings: Although Etisalat has both transactional and transformational leadership styles it appears that the satisfactory job terms of the company's departments vary, whereas some are very satisfied, but others have reached a medium level of satisfaction. it has been concluded that leadership plays a critical role in inspiring employees, and lack of leadership guidance discourages their creativity Unique Contribution to Theory, Practice and Policy: The study recommends that Etisalat should build a balanced leadership style that focuses on employee productivity and mental health. It also recommends that that employees need to be provided with a comprehensive platform to participate, communicate, and interact with their colleagues and managers.