A Nurse Reallocation method for successful change management during Electronic Health Record systems implementations

Abstract

In recent years, most hospitals worldwide are trying to implement systems regarding the Electronic Health Record (EHR). The EHR systems are part of wider information systems used in healthcare. In EHR implementation in hospitals, nurses' resistance to change is considered as one of the most important factor for adoption or failure of the digital technologies application. Researchers have proposed several alternative strategies for successful implementation of EHR, which focus to reduce the nurses' resistance. This paper proposes an innovative approach to the management of nurses' resistance during the change process of the EHR implementation. The development of information systems has provided us with direct access to information and data that may be used for the successful implementation of changes, which typically rely on controlling the employees' inherent resistance to change. More specifically, during implementation the nurses' allocation should be adjusted at an appropriate time, which is found by the proposed monitoring and Nurse Reallocation (NuRe) method.