The Design and Implementation of the Enterprise Customer Relationship Management System

Abstract

In today's technological progress, the future market competition has developed to the service competition, and it is important to establish and develop long-term customer relationship with customers is particularly important. Based on customer relationship management, this paper mainly completes order management and customer service. The order is arranged according to the abnormal situation of the order and the closer to the delivery time. If the order is abnormal, you can directly notify customers with mobile phone SMS, or provide humanized service. The system uses Visual Studio 2019, SQL Server 2019 and MVC development platform to explore the design anddevelopment of the Web-based user relationship management system.