The Effect of Job Enrichment on Organizational Citizenship Behaviors in Jordanian Industrial Companies

Abstract

This quantitative study investigated the impact of job enrichment on organizational citizenship behaviors (OCB) among 257 employees from 29 public Jordanian industrial companies using a questionnaire survey. PLS were employed to analyze data and test the hypotheses. Results showed job enrichment was positively related to organizational citizenship behaviors, with diversity of skills having the strongest impact. The findings suggest Jordanian companies should leverage job enrichment elements like skills training to improve voluntary behaviors that increase performance. This research provides insights into enhancing work design to elicit extra-role behaviors in Jordanian organizations.