Analysis of e-learning user satisfaction itb stikom bali using end user computing satisfaction (eucs) method

Abstract

The development of internet technology has spurred the emergence of various new applications that support activities in various fields, including in the field of education such as e-learning. ITB STIKOM Bali has its own developed e-learning system. In e-learning, there are several navigation menus such as course information, meeting descriptions, file uploads, discussion activities, and others that are prepared for students as users. This study aims to determine the level of satisfaction of e-learning users. The level of satisfaction was measured using the End User Computing Satisfaction (EUCS) method involving 177 students as respondents who were randomly selected. The data collection method in this study used a questionnaire. From the results of the analysis of the data that has been collected, the following results are obtained: Based on the results of the calculation of the average level of satisfaction, the value is 4.54 on the content variable, the accuracy variable is 4.48, the shape variable is 4.53. on the timeliness variable, the score was 4.5, the user convenience variable scored 4.51, and when combined with the satisfaction level according to Kaplan and Norton, it could be concluded that the level of user satisfaction with e-learning was included in the very satisfied category.