Digital transformation of modern quality management

Abstract

Introduction. The need to transform modern management systems under the influence of total digitalization is an important and serious social goal of science and business. One of the key areas of management today is quality management. In this regard, the purpose of the paper is defining the specifics and main trends and risks of digital quality management transformation on the whole, as well as evaluating the development of modern quality management in the context of digitalization. Results. Based on the process, complex and systematic approaches and in the context of total digitalization, an enlarged model of quality management has been formed which can be applied for the purpose of evaluating a quality management system at a particular enterprise, since it integrates quality management and risk management, which allows people in charge to monitor and evaluate the entire cycle of creating a service/product, as well as the results of the system development, costs, the need for timely elimination of shortcomings and improvement. Conclusions. According to the results of this study, there have been formulated a set of key trends and risks of digital transformation of quality management. A positive assessment of the modern quality management development in terms of digitization has been reasoned; an enlarged model of quality management has also been formed in the context of digital expansion.