Record Management Issues under e-Governance

Abstract

able to provide IT services in an efficient manner. Cloud computing is applicable in E-governance processes due to the various features it supports. Some of these characteristics are-service orientation, scalability, interoperability, high availability, and accessibility and information security. It handles governments' applications by supporting a unified and secure environment to allow the users to exchange, distribute and process data among several units. Cloud computing helps in managing electronic records under E-governance. It maintains easy access to the information with minimum expenditure as the payment is on the basis of demand and usage. It facilitates anytime and anywhere access and 24X7 support and the cloud is device and location independent. Customization and integration of applications as per the preferences of an organization is easy. It offers the advantage of fast deployment and it takes very less time to make the system functional. Cloud computing offers unlimited storage capacity. All the data is stored on the cloud which makes backing up and restoring it much easier than storing the same on physical device. Thus it eliminates the need for maintaining separate platforms [9]. IV. E-GOVERNANCE RECORD MANAGEMENT IN VARIOUS SECTORS A. Health Public health service regulated by government is overloaded and breaking down. The rapid development in medical science and multiplication of information resources have given rise to critical requirement for broadcasting of data by connecting primary, secondary and tertiary level health centers through ICT and E-governance solutions. IT organizations are exploring E-governance solutions in health domain in the government as well as private hospitals [6]. E-healthcare refers to the application of ICT in healthcare support and services that directly caters to the people outside the usual care centers like hospitals and residence. Tele-referral services, Tele-medicine and health information distribution by video conferencing are common services provided. E-governance creates a common platform for healthcare providers, decision makers, specialists and the people. Therefore, the implementation of E-governance in health sector can supervise and enhance the characteristic of healthcare processes, increase system reliability, transparency and productivity. The use of cloud computing for maintaining health records provides quick access to required information in case of emergency. In developed nations like USA, health record management has already been recognized as a necessity for effective health care. It offers various benefits to the citizens and helps government in providing services in an efficient manner. Provision of efficient emergency services and urgent care by the government and private hospitals to the patients has been made due to the effective centralized record management. B. Banking E-banking refers to the availability of banking solutions and policies directly to customers through the electronic media. It makes use of online banking in which a software-based system delivers the services. E-banking reduces the need for the customers to visit the bank and facilitates them with debit and credit cards. For smooth operations, banks must follow a standard that manages the system, information, application, process, people, and network and data components of IT management. Cloud computing offers a centralized storage system that allows various branches of a bank to synchronize the transactions and update records instantly. The World Bank and other prominent organizations have realized the importance of E-banking in the development of any nation. Thus they have recognized records management as a key element for development effectiveness. C. Education Education sector requires automation and administration of diverse records and processes. E-governance processes in educational institutes make use of the most recent techniques to model a system that integrates managerial and organizational operations. These operations are required to productively tackle the issues arising in an educational society. E-governance assists in the computation and alignment of huge amount of data that includes student, faculty, inventory, asset management, transport, library, staff details, payroll and other information in all the departments. By uploading these documents on a cloud, it becomes easy and less time consuming for the officials to monitor the organization workflow. E-governance gives rise to a simple, ordered, fault free, accessible, reliable, flexible, time and cost saving system.