ER Sleuths are on the Case: Best Practices for E-Resource Acquisitions

Abstract

This conference report describes a discussion about e-resources acquisitions work from the perspectives of a continuing resources acquisitions librarian, an electronic resources librarian, and a subscription agent. Topics addressed include the use of ticketing systems to track e-resources problems, the role of the subscription agent in the e-resources lifecycle, and best practices for communication in e-resources workflows. The presenters used real life situations as case studies to share tips, tricks, successes, and pain points in the e-resource lifecycle. They emphasized setting realistic expectations and employing effective communication strategies to solve e-resource cases with more success and less stress.