The Use of QFD for the Design of a Maintenance Service Support System

Abstract

The development of machinery performance monitoring systems along with the prospect of intelligent factories developed under the concept of industrial revolution 4.0 affect dynamic changes in the field of maintenance. Therefore, based on an overview of the literature and observations of production enterprises, we propose a model of maintenance service support system with respect to failure prediction and decision making in the area of maintenance works. In the designing stage the QFD method was employed with a view to testing its usefulness for the process.