Integrating Sentiment Analysis into Agile Feedback Loops for Continuous Improvement

Abstract

The pursuit of continuous improvement is a defining feature of agile software development, yet its success depends on the systematic collection and interpretation of team members’ feedback. Conventional mechanisms, such as retrospectives and surveys, provide valuable insights but are often constrained by their episodic nature and susceptibility to subjective interpretation. This study examines the potential of Artificial Intelligence (AI), and in particular sentiment analysis, to complement feedback-driven practices and strengthen continuous improvement in agile contexts. Two literature reviews were conducted: one on applications of AI across software engineering domains and another focusing specifically on sentiment analysis in agile environments. Based on these insights, a prototype tool was developed to integrate sentiment analysis into task management workflows, enabling the structured collection and analysis of developers’ perceptions of task descriptions. Semi-structured interviews with experienced project managers confirmed the relevance of this approach, highlighting its capacity to improve task clarity and foster more transparent and inclusive feedback processes. Participants emphasized the value of the proposed approach in generating rapid, automated insights, while also identifying potential limitations related to response fatigue and the reliability of AI-generated outcomes. The findings suggest that incorporating sentiment analysis into agile practices is both feasible and advantageous, providing a pathway to align technical objectives with developer experiences while enhancing motivation, collaboration, and operational efficiency.