Multiple criteria decision making

Abstract

This article reviews the total quality management program that the Physical Plant Department of the Navy Aviation Supply Office in Pennsylvania. To remedy the problems at this facility, a total quality managment problem solving team, called the Employee Involvement Group, was formed. The task of this group - composed of the department foreman, several carpenters, an electrician, an electronics mechanic, and a tool-room attendant - was clear. Develop a recommendation for machinery replacement and layout. This article reviews the results.