Audit of the effectiveness of a quality management system or its processes?

Abstract

Guided by the provisions of DSTU ISO 9000, the article defines the objects of internal audit (hereinafter audit) and proves the choice of these objects for estimation of their effectiveness. It is determined that the audit of a quality management system (QMS) effectiveness is performed to establish its generalized evaluation, which is used by top management to make strategic decisions, and the audit of the QMS processes effectiveness is to establish evaluations for each process, which are used by middle managers to make operational decisions. The difference between corrective actions and actions to improve the effectiveness of the audited objects is shown. It is established that to improve the effectiveness of the QMS, strategic (long-term) quality objectives are developed, and to improve its processes, operational quality objectives are developed. Practical examples are provided to illustrate the conclusions. The obtained results of the study are the basis for creating a procedure for evaluating the effectiveness of the QMS and its processes during the audit.