A segurança do paciente no contexto hospitalar: desvelando fatores intervenientes à assistência na percepção de enfermeiros

Abstract

Introduction : The factors that influence and determine the provision of health are highlighted nowadays, considering their social and health impacts. Objective : To identify the perception of nurses about the meaning of safety and quality in healthcare and to describe the knowledge of nurses about the weaknesses and potentialities to deliver safe and high-quality care to hospitalized adult patients. Method : This is an exploratory, descriptive and qualitative research. Data were collected by questionnaire applied to nurses of a public general hospital in Rio de Janeiro and analyzed using thematic analysis of content by Minayo. Results : From the content analysis, the conditioning factors were unveiled in 03 categories: “Nurses’ Perception of Safety and Quality of Care,” “Weaknesses and potentialities for Patient Safety,” and “Suggestions for Improving Quality and Safety of Care.” Conclusions : Care nurses have adequate understanding about the quality and safety of assistance and have knowledge of intervention actions of different levels of governance to address weaknesses and strengthening of potentialities and, therefore, they should be involved in the decision-making process in the organizations.