The finance director sounded frustrated and exhausted. Our IT auditors had been trying to tell her about an obscure yet important data backup problem that affected SOX compliance. But her background was in accounting, not technology, and as the IT experts presented page after page of technical information elaborating the intricacies of backup processes, her eyes glazed over. The more they tried to explain by adding yet another layer of detail, the more confused and frustrated she became.
CITATION STYLE
Harkins, M. W. (2016). The 21st Century CISO. In Managing Risk and Information Security (pp. 139–153). Apress. https://doi.org/10.1007/978-1-4842-1455-8_10
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