No-show rates to a sleep clinic: Drivers and determinants

Abstract

Study Objectives: Attendance to sleep clinic appointments is imperative to diagnose sleep-related disorders and to offer appropriate treatment. As part of our quality assurance program, we assessed predictors of no-show rates at our sleep clinic. We hypothesize that no-show rates can be predicted by demographics, appointment type (new vs established) and timing, and insurance status. Methods: We performed a 10-month, retrospective chart review of patients scheduled at Saint Louis University's SLUCare Sleep Disorders Center. Multivariable logistic regression was used to determine which factors were independently associated with no-show. Results: A total of 2,532 clinical visits were reviewed, and the overall no-show rate was 21.2%. Factors associated with a higher incidence of no-show rates included younger age (17-40 years: 21.5%; 41-64 years: 23.5%; ≥65 years: 14.0%; P