Towards the harmonisation of Just Culture across organisations: the London Luton Airport case

Abstract

Organisations at an airport, including the airport authority, airlines, air traffic management, ground handling and other services, must all have a Just Culture policy and system in place, according to EC regulation 376/2014. This is to protect employees and also to promote reporting and learning from safety-related events or hazards. However, there may be differences in such policies and the ways in which they are enacted, including the openness of the culture, the investigation processes, and the degree of authentic support from senior and middle management. As part of the H2020-funded Future Safety Sky project, and in collaboration with London Luton Airport (LLA), a Just Culture Framework has been developed which acts as an over-arching Just Culture policy for all companies operating at the airport. This paper shows how this framework was developed and ratified, with input from a number of companies based at LTN.