The tale of e-government: A review of the stories that have been told so far and what is yet to come

Abstract

Since its first appearance, the concept of eGovernment has evolved into a recognized means that has helped the public sector to increase its efficiency and effectiveness. A lot of research has therefore been done in this area to elaborate on the different aspects encompassing this concept. However, when looking at the existing e-Government literature, research mostly focuses on one specific aspect of e-Government and there are few generic publications that provide an overview of the diversity of this interdisciplinary research field over a longer term period. This study analyzes the abstracts of eight e-Government journals from 2000 to 2016 by means of a quantitative text mining analysis, backed by a qualitative Delphi approach. The article concludes with a discussion on the findings and implications as well as directions for future research.