Implementasi Flask Framework Pada Pembangunan Aplikasi Sistem Informasi Helpdesk (SIH)

Abstract

The helpdesk plays an important role in maintaining and supervising the smooth running of business processes. PT. XYZ which is one of the largest retail companies in Indonesia in carrying out its business processes also has a helpdesk division, but the reporting and recording process of problems at PT. XYZ is still done manually so it is not efficient. Therefore, in this study, a helpdesk information system application was built in the hope of increasing the efficiency and effectiveness of business processes at PT. XYZ. Application development is carried out on a web platform by implementing the Python Flask Framework. In addition to using flask, in the development of this application, bootstrap is also used as a UI library in the application interface, JavaScript to create a more attractive appearance, and PostgreSQL as an organizational system and database processing system. The result of this research is a web-based helpdesk information system application that can be used as a first step in solving problems if there are problems with the company's operations. In addition, any reported problems can also be monitored easily by the user.