The Development and Assessment of Parcel and Courier Business Professional Competency for Developing Logistics Personnel

Abstract

Development and assessment of professional competence in parcel and courier to enhance the competence of logistics personnel. The research employed qualitative methodology which participants in both groups were purposively selected. The professional association requires companies that are members under the professional association. Qualitative and quantitative assessment and assessment of professional competence Research tools used to assess knowledge using multiple-choice tests and assess skills using operational demonstrations. Statistics used were percentage, mean, standard deviation and t-test independent. Assessment results showed a high level of propriety. The IOC indices were greater than the set criteria for all items. Assessment results on parcel and courier professional competency for logistics personnel reported none of the assessee passing the international express parcel and courier management assessment and 2 assessee passing the domestic express parcel and courier management assessment. Because of the employees who take the assessment are not prepares for the assessment, and the practice of employees working in their current responsibilities only does not cover career competencies at the level assessed.