The impact of construction stakeholder’s readiness and acceptance of technology on the success of Indonesian digital government transformation in construction sector

Abstract

Despite its potential to significantly improve the efficiency, effectiveness, transparency, and accountability of construction sector services, the implementation of digital government transformation in many countries has often failed to achieve desired results due to low user adoption. This study introduces a factor model to predict technology readiness and acceptance behavior in the implementation of digital government transformation within construction business licensing and procurement services by integrating the Technology Readiness and Technology Acceptance Models. Survey data collected from construction companies, experts, project managers, and procurement committees in Indonesia were used to test the model through Structural Equation Modelling (SMART-PLS). The findings reveal that positive technological readiness has a significant impact on perceived usefulness and users' intention to use the system. Additionally, it was discovered that a one-point increase in the intention to use led to a 0.625 increase in achievement value. This research contributes to addressing the slow adoption of digital government transformation by exploring intention-to-use behavior in the construction sector.