Technology Boom(ers): How US Multinational Technology Companies Are Preparing for an Ageing Workforce

Abstract

This study addresses a lack of knowledge of how US multinational organizations are preparing for an ageing workforce. The study took the form of a qualitative multiple-case study, comprising in depth semi-structured interviews of senior managers in target companies selected through purposive sampling. The study used institutional theory and dynamic capabilities theory as theoretical frameworks. The findings of the study imply that there are still no rigorous processes in place to support the contribution of older workers to the success of the organization, that legislative compliance is a key current focus, and that considerations of intersectionality between age and other aspects of diversity are emerging. These findings suggest recommendations for practice that are related to the transparency of age-related data, implementation of considered recruitment and retention strategies for older workers, and the direct involvement of older workers in technological product and service development.