IMPLEMENTASI CHATBOT LAYANAN INFORMASI PENDAFTARAN MAHASISWA BARU PROGRAM PASCASARJANA DEPARTEMEN TEKNIK INFORMATIKA ITS

Abstract

The Covid-19 pandemic has had a significant impact on people's lives, including education. The campus is required to continue to carry out health protocols and carry out all activities online, including registration process for new students for Postgraduate program at ITS Informatics Engineering Department. To facilitate implementation of online registration, Postgraduate program of ITS Informatics Engineering Department developed a smart information service system, namely a chatbot. Chatbot is software that can communicate with humans using natural language, conversational models using artificial intelligence to be able to understand speech and provide responses that are relevant to the problems discussed by users. This study aims to design and implement chatbot technology that can help users get information services about registration of ITS Informatics Engineering Postgraduate program easily and quickly. Sources of data regarding postgraduate registration, obtained from direct interviews with staff in charge. This postgraduate registration chatbot is implemented using dialogueflow tool with Natural Language Processing (NLP) method and WhatsApp API. The results of this study are expected to be able to design a chatbot to make it easier for applicants and the Department of Informatics, especially postgraduate program, to answer questions related to selection of graduate programs. Testing chatbot application using data as many as 85 questions about ITS postgraduate registration. The test results show that the chatbot can answer questions about ITS postgraduate registration with an accuracy of 98.82%.