Why interpersonal communication is important in public administration?

Abstract

The famous English writer and the most creative author of capitalism, Charles Dickens, once notable, said that electronic communication will never be a good substitute for the face of someone who with his soul encourages another person to be brave and true. According to the dean of management thought, Peter Drucker, the management is seen as civilization’s advantage which will continue its dominant feature as long as the human civilization exists. Management is a universal process that supports and directs the variety of political, social, cultural and business objectives to final and ultimate achievement. The universal character of management stems from the fact that there is no institution without management, and there is no management without institution presence. In this sense, besides the management covering various aspects of enterprises, its branch known as Public Management covers the aspects and dimensions of institutions that are part of the public sector.