Referencia virtual en la Biblioteca de la Universidad de Sevilla: Una experiencia colectiva

Abstract

Reference services in academic libraries are far from dead and technologies of the social web are facilitating and encouraging an ever-increasing demand for virtual reference with applications available to everyone. The open source software LibraryH3lp has enabled the Library of the University of Seville to establish a virtual reference service shared among 19 libraries to answer common and specialized questions and explain the use of the Fama library catalog. We present a first assessment of the service that will go live in the academic year 2009-2010.