"Make a reasonable effort": Translation policy for Texas state websites

Abstract

Language plays a key role in democracy. In fact, the role of language in democratic societies is so crucial that scholars have addressed it thoroughly through different lenses, ranging from law to language policy. This article, in turn, seeks to add to the scholarship on democracy and language rights by considering the role of translation policy in the development of linguistically inclusive public web pages. To that end, the study considers the State of Texas's translation policy as it relates to its online presence. Specifically, it approaches translation policy by looking at translation management, translation practice, and translation beliefs as observed in the efforts that state government agencies in Texas make when localizing their websites for the inclusion or integration of linguistic minorities. In so doing, it explores the relationship between written rules and the belief in providing language access in government agencies and how this affects the practice of translation in websites.