Understanding and facilitating the communication process among healthcare professionals

Abstract

We present a system for e-health considering natural user interactions for mobile through analysis of healthcare professionals' activities. The healthcare professionals have to manager patientś care and their activities, take notes of all of them and share information. Communication between healthcare professionals is carried out through notations on paper, verbally and sometimes through messages by mobile. These procedures make the communication process inefficient and slow. We studied the relation between healthcare professionals, how they interacting and how they communicate in a hospital to propose a better way of communication, supported by technology. The analysis of activities ensured that the needs of the healthcare professionals were hit and the routine of these professionals was maintained, making this interaction more natural. This experiments show us how the healthcare professionals communicate themselves, to do regular activities related to their work, to exchange experience and to talk about trivial matters. The use of technological accelerated the communication, and the tasks disseminated through big screen TV, allowed that everyone could share the tasks and resolve them quickly by the team. © 2014 Springer International Publishing Switzerland.