Exploratory Study on Digital transformation: Capabilities and Expected Performances

Abstract

Nowadays many firms encounter the macro-level changes called digital transformation and research on it has drastically increased since 2014. In response to this emerging phenomenon, this study explores how firms prepare for digital transformation and what do they expect from it. More specially, based on the survey from 439 Korean scaleup firm (high-growth firm), we suggest the concepts to necessary capabilities for and expected performance improvement through digital transformation. Our study illustrates that how a firm’s perceptions on those concepts varies upon firm size and industry type. Additionally, our study offers a clue for ‘digital divide’ that can potentially threaten the survival of numerous firms.