Graph databases for exploiting use phase data in product-service-system development: A methodology to support implementation

Abstract

Factors such as cost reductions in sensors lead to an increase of use-related data of Product-Service-Systems (PSS) users. PSS use data is a challenge as well as competitive advantage, enabling companies to better understand customers. Graph databases can be used to amange and analyze highly connected data. However, their implementation is a complex process, with low dissemination and few documented experiences for PSS companies. Consequently, we present a methodology supporting their implementation, which has been evaluated in a qualitative interview study as well as an industrial case study.