Factors and cues impacting user information selection and processing performance in kiosk touch screen interfaces

Abstract

Designing kiosk touch screen interfaces challenges our basic knowledge of human-computer interaction. Touch screens are used by people of all ages and educational levels for a wide variety of applications. An empirical study on a kiosk touch screen design was conducted to test the cues and factors influencing user performance by examining design elements and principles from a designer's perspective and implementing usability testing to investigate end user satisfaction. Using cue-summation theory and simplicity theory as theoretical frameworks, this paper presents the main factors and cues required in designing kiosk touch interfaces with the goal to test user performance and satisfaction. © Springer-Verlag Berlin Heidelberg 2013.