TANGGUNG JAWAB PERUSAHAAN JASA EKSPEDISI ATAS KETERLAMBATAN PENGIRIMAN BARANG (Studi Penelitian di PT. Jalur Nugraha Ekakurir Cabang Stabat)

Abstract

The number of people who send goods makes expedition services grow rapidly, as evidenced by the number of expedition services, one of which is PT. JNE Stabat. The rights and obligations of PT. JNE Stabat are of course regulated in Law Number 8 of 1999 concerning of Consumer Protection. The problems that will be discussed in this thesis are the rights and obligations of the parties in the goods delivery agreement and the responsibilities of PT. JNE Stabat if there is a delay in the delivery of the goods. The aim of this study is to provide an understanding and knowledge to the public regarding the protection obtained in the event of default in the delivery of goods and to increase the awareness of business actors about the importance of legal protection for consumers. The research method used in this study is empirical juridical research methods with a library and field approach. The library approach is used to obtain theoretical secondary data, while the field approach is used to obtain primary data through an interview process with respondents and informants. The results of this study explain that the rights and obligations of PT. JNE Stabat is contained in the delivery receipt, PT. JNE Stabat also provides compensation for delays in the amount of shipping costs that have been agreed upon, and only applies to Super Speed product services.