WORKPLACE VIOLENCE AND ITS EFFECT ON NURSES AT THE HOSPITAL LEVEL: A SYSTEMATIC REVIEW

Abstract

OBJECTIVE: To identify the effects of workplace violence on nurses at the intrahospital level and the coping strategies and prevention of workplace violence among nurses. METHODOLOGY: Qualitative systematic literature review. Articles published from 2016 to 2021 were analyzed in the PUBMED, Science Direct, Scielo and LILACS databases, of qualitative and quantitative type. The search strategy was performed using descriptors in Health Sciences (DeCS) and Medical Subject Headings (MeSH) with the Boolean operator AND. The flow diagram (PRISMA) was used. The methodological quality of each article was assessed using the critical reading sheets available on the FLC 3.0 platform. Thirteen selected bibliographies were qualitatively analyzed. RESULTS: violence and harassment at work have negative effects on nurses' physical and mental health, interpersonal relationships and work performance. Coping strategies for the person who suffers workplace violence include analyzing the problem, talking to someone they trust, confronting the harasser, and involving the system. Prevention measures at the organizational level include training, improving standards, establishing sanctions for the harasser and monitoring these situations. CONCLUSION: The negative effect of workplace violence not only affects the person affected, but also the entire organizational health system. It is possible to emphasize the importance of establishing preventive measures and strategies against workplace violence and harassment.