Abstract
The impact of a computerized record system on the work lives of customer service representatives in a large utility company is examined. The results suggest alternate methods for thinking about and measuring technological impact. © 1989, ACM. All rights reserved.
Cite
CITATION STYLE
APA
Kraut, R. E., Dumais, S. T., & Koch, S. (1989). Computerization, productivity, and quality of work-life. Communications of the ACM, 32(2), 220–238. https://doi.org/10.1145/63342.63347
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