Satisfaction on Intranatal Services among Mothers in Pokhara, Nepal

Abstract

Introduction: Understanding maternal perception of care and satisfaction with services is a key determinant of service utilization. This study aimed to assess the level of satisfaction with intranatal services among mothers in Pokhara. Methods: A cross-sectional study design was used among 165 mothers having under one child attending 33 Maternal and Child Health Clinic of Pokhara Metropolitan City. Systematic random sampling was adopted. Face-to-face interview technique with a structured interview schedule was used. Descriptive and inferential statistics were used for data analysis. Results: The mean age was 25.64±4.547 years, 60% were multi-parous, and 41.8% had spontaneous vaginal delivery with episiotomy. The satisfaction of the mothers was 81.2%. Most of the mothers (90.3%) were satisfied with pain management and technical aspects of care. There was a significant association between age of mothers and parity with satisfaction with intranatal services. A majority of mothers (83.6%) had the willingness to receive service next time and 84.2% recommend services to their families and friends. Conclusion: It is concluded that most of the mothers were satisfied with the intranatal services. The level of satisfaction was lowest in physical facilities and provision of respect and privacy. Hence, improvement in the physical environment of the health facilities and provision of respect and privacy of the mothers help to increase satisfaction in all the aspects of care.