The Relationship between Business Intelligence and Analytics Use and Organizational Absorptive Capacity: Applying the DeLone & Mclean Information Systems Success Model

Abstract

Building on the DeLone and McLean Information Systems (IS) success model and the knowledge-based theory of absorptive capacity, this paper examines the role of the business intelligence and analytics (BI&A) use for enhancing a firm’s absorptive capacity for knowledge creation. We collected survey data from an online and mail-delivered survey questionnaire with 97 respondents at the organizational level in the Slovenian medium- and large-sized firms from several industries. The results from the partial least squares SEM showed that the BI&A use relates significantly to absorptive capacity enhancement, thus fostering knowledge creation. Moreover, information quality and system quality are positively linked with BI&A use at the organizational level.