Information Technology Infrastructures and Knowledge Management: Towards Organizational Excellence

Abstract

Knowledge management is regarded as one of the most fascinating and controversial subjects of business management; and its application scope is extending in the same way as other fields of management. Nonaka and Takochi (1995) proposed a model which resulted in novel transformation in knowledge management. Though the subsequent complementary studies and investigations enriched the concept, but the same trend is still maintaining. Many organizations seeking for establishment of knowledge management have taken the measures for extensive investments in information technology. The purpose of this research is to investigate the role of information technology infrastructures (network and human resources) in establishment of knowledge management (knowledge creation (generation), knowledge sharing (transfer), and knowledge application) in Communications Company of Sistan & Baluchestan Province. This study is classified as an applied research regarding the objective; and its methodology is descriptive-survey approach. The statistical society includes all the employees of Communications Company of Sistan & Baluchestan Province. The results obtained from the data analysis imply existence of relations between the variables.