Fiturebot: CS Chatbot Application using Nazief-Adriani Algorithm

Abstract

A company engaged in information technology, namely PT Fiture Teknologi Inovasi, has problems related to information. The absence of a system that can answer user questions automatically on the company's website, as well as the number of repetitive questions raises problems with the exchange of information between the company and the customer. One solution that can be done in overcoming this problem is by building and implementing chatbot applications as customer service. A Chatbot is an application based on artificial intelligence (AI) that can interact with customers automatically. The chatbot customer service application, Fiturebot, will be built using the AIML method as the knowledge base from the chatbot. The text preprocessing process will be implemented on the chatbot, and the Nazief-Adriani algorithm will be used as the stemming method to extract the basic word from the sentences that the customer has submitted. The application was successfully designed and built and has been tested using the Technology Acceptance Model (TAM) method by generating a number of 83.44% of respondents who agree that the application does not require much effort to use it, and 84.78% of respondents agree that the application can improve user performance in finding the information that they needed.