View on the Buildup of New Service Capability of National Library of China From the Point of Development Trend of Reference Work

Abstract

With the change of information environment, the emergence of new technology, services, and new media, reference librarians and users have more choices in information acquisition methods, tools, and means. The reference consulting service is the most valuable part of developing collections, increasing comprehensive service ability, and revealing a library's social roles in the information age. The change in user demands has accelerated the transfer process which shifts the focus of library reference work from the literature retrieval to the individualized, information-oriented deep content mining, or metrology analysis. Improving the new service capacity to accomplish library service transformation is also an important goal of functional improvements to the National Library of China. In the coming years, the National Library of China will promote new services through improving the reading guidance, developing literature resources, innovating service methods, supporting national development strategy, strengthening the library's essentials, and promoting business cooperation.