How to Make a Sustainable Hotel: A View Point of HR Practitioners

Abstract

The study aims to analyze the existence of sustainability performance in the hospitality industry in Pakistan. The study explores sustainability performance and its implementation under the cleaner production objectives from HR practitioners' viewpoint focusing on environmental management. The study employed a qualitative method whereby semi-structured, face-to-face interviews were conducted with the HR department officials from six hotels in Islamabad, Pakistan. The thematic analysis was applied for the result. A conceptual model was proposed on five main themes: point of view based on the awareness and attitude of sustainability, significance of sustainability, issues and challenges, technological support of sustainability and acceptance of legal compliance as contributing factors for a sustainable hotel. The study is novel and has contributed to the existing body of knowledge by developing a five factor sustainability adoption model for the hotel industry which further supplements the theoretical and managerial implications for the practitioners.