Information and knowledge and their relation to the quality of library services. A case study

Abstract

This article presents an analysis carried out in the library of Universidad Autonoma de Occidente, located in Santiago de Cali, Colombia, about the quality of the services provided and their relation with the current information in the bibliographic collection and its possibility of generating knowledge in the users. For this, a quantitative study was carried out, which allowed to review, based on some closed questions, the behavior of some variables associated with these services based on the expectations of the users, pointing out for the library some aspects of improvement, recognizing its importance as a crucial place for the development of the institution and for answering the requirements and information needs within the framework of the information and knowledge society.